Sales Policy for MagicHato Plant Store

Effective Date: December 7, 2024

Welcome to MagicHato Plant Store, your trusted destination for high-quality plants and plant care products. We are committed to providing our customers with exceptional service and a seamless shopping experience. This Sales Policy outlines the terms and conditions that govern the purchase of products through our store, located at 1009 N 400th St Vandalia, Illinois, and on our website at magichato.com.

For any inquiries, feel free to contact us via phone at (618) 425-3458 or email at info@magichato.com.

1. General Terms

  • This Sales Policy applies to all sales conducted in-store and online through our website.
  • By placing an order with MagicHato, you agree to comply with and be bound by this Sales Policy.
  • MagicHato reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website.

2. Product Availability and Pricing

  • All products are subject to availability. In the event an item is out of stock, we will notify you promptly and offer alternatives or a refund.
  • Prices listed on magichato.com and in-store are accurate as of the purchase date and may change without prior notice.
  • Sales tax will be applied to orders in accordance with local regulations.

3. Order Placement and Payment

Order Placement

  • Orders can be placed online at magichato.com or in-store.
  • Online orders require a valid email address and phone number for communication regarding order status and delivery.

Payment Methods

  • We accept major credit/debit cards, PayPal, and other payment methods specified during checkout on our website.
  • For in-store purchases, we accept cash, cards, and contactless payments.

4. Delivery and Shipping

Shipping Options

  • We offer nationwide shipping for all products listed on our website.
  • Delivery charges are calculated based on the destination and order size. These charges will be displayed during checkout.

Delivery Timeline

  • Orders are processed within 1-3 business days and shipped via our trusted delivery partners. Delivery typically takes 3-7 business days, depending on your location.

Local Pickup

  • Customers in the Vandalia, Illinois area can opt for free in-store pickup. Please select this option during checkout.

Order Tracking

  • Once your order is shipped, you will receive a tracking link via email or SMS to monitor the delivery status.

5. Return and Exchange Policy

Return Conditions

  • Products may be returned within 7 days of purchase if they are in their original condition, including packaging.
  • Refunds will only be processed for items that are returned undamaged and in resalable condition.

Non-Returnable Items

  • Certain items, such as custom arrangements or heavily discounted clearance products, may be non-returnable. Please check product descriptions for details.

Exchange Policy

  • If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or provide a refund.

6. Customer Support

At MagicHato, customer satisfaction is our top priority. For assistance with your orders, returns, or any other inquiries, please reach out to us:

7. Promotions and Discounts

  • MagicHato periodically offers special promotions and discounts, which will be advertised on our website and social media channels.
  • Promotional codes must be applied during checkout and cannot be applied retroactively.

8. Privacy and Security

  • We prioritize the security of your personal information. Transactions conducted online are encrypted and secure.
  • For more information, refer to our Privacy Policy at magichato.com/privacy.

9. Governing Law

  • This Sales Policy is governed by the laws of the state of Illinois.
  • Any disputes will be resolved in accordance with local jurisdiction.

Thank you for choosing MagicHato Plant Store. We are honored to be part of your journey to creating a greener, more beautiful space. Explore our collection at magichato.com and let us help you bring nature closer to home. 🌿