Refund and Returns Policy for MagicHato Plant Store

Effective Date: December 7, 2024

Thank you for shopping with MagicHato Plant Store, your trusted source for plants and plant care products. We strive to ensure you are completely satisfied with your purchase. However, if you are not satisfied for any reason, this Refund and Returns Policy outlines the process for returns, exchanges, and refunds.

You can find us at 1009 N 400th St Vandalia, Illinois, or online at magichato.com. For assistance, please contact us at (618) 425-3458 or email info@magichato.com.

1. Eligibility for Returns and Refunds

We accept returns and refunds under the following conditions:

  • Timeframe: Products must be returned within 7 days of purchase or delivery date.
  • Condition: Items must be in their original packaging and in the same condition as received. Plants should not show signs of damage due to improper care after delivery.
  • Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Customized plant arrangements or pre-ordered specialty plants.
  • Gift cards and promotional items provided free of charge.
  • Heavily discounted clearance items labeled as “Final Sale.”

3. Refund Process

Refund Eligibility

  • Approved refunds will be processed using the original payment method.
  • Refunds for eligible items may take 5-10 business days to appear in your account, depending on your bank or payment provider.

Partial Refunds
Partial refunds may be issued in cases where the product is returned but not in its original condition or is missing parts not due to our error.

Shipping Charges

  • Original shipping charges are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong or damaged item sent).
  • Return shipping costs are the responsibility of the customer unless otherwise agreed.

4. Return and Exchange Procedure

Step 1: Contact Us
Email us at info@magichato.com or call (618) 425-3458 within the 7-day return window. Provide your order number, details about the item, and the reason for the return or exchange.

Step 2: Approval
Our team will review your request and provide you with a return authorization if your request meets the eligibility criteria.

Step 3: Ship the Item
Securely package the item in its original condition and ship it to:
MagicHato Plant Store
1009 N 400th St Vandalia, Illinois

Include your proof of purchase and any correspondence regarding the return.

Step 4: Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.

5. Damaged or Defective Items

If your item arrives damaged or defective, please follow these steps:

  • Contact us within 48 hours of delivery.
  • Provide photos of the damaged or defective item and its packaging for verification.

We will offer one of the following resolutions:

  1. A replacement for the same item.
  2. A full refund if a replacement is not possible.

6. Cancellations

Order Cancellation

  • Orders may be canceled before they are processed and shipped.
  • Please contact us immediately if you wish to cancel your order. Once an order is shipped, it cannot be canceled.

Subscription Cancellation
For subscription-based services, you may cancel at any time. However, no refunds will be provided for the remaining subscription period.

7. Contact Us for Support

At MagicHato, we are here to help resolve any concerns regarding your order. If you have questions about our Refund and Returns Policy, please reach out to us:

8. Changes to This Policy

MagicHato reserves the right to update or modify this Refund and Returns Policy at any time. Updates will be posted on our website, and the effective date will be revised accordingly.

Thank you for choosing MagicHato Plant Store. We value your trust and strive to make your shopping experience as smooth as possible. 🌱

Visit magichato.com for more information on our products and services.